Build an operation that works beyond you.
The ICE-CCC operating framework
ICE-CCC developed from Christopher Kasker’s experience as a staffing COO. It connects the team’s daily operating principles with the leader’s focus on the systems supporting the work.
ICE: the team’s operating principles
Information 360. Put accurate, actionable information where people can find it. A colleague’s memory should not be your only source of truth.
Communication Circle. A handoff is complete when the message is received and understood. Close the loop with candidates, clients, employees, and colleagues.
Economy of Effort. Spend effort once. Establish a primary owner, remove unnecessary steps, and give critical work a trained backup.
CCC: the leader’s focus
Collaboration. Connect people, decisions, and technology across the operation, including vendors and clients.
Compliance. Establish responsibility for laws, policies, procedures, and contractual obligations—and the evidence that work follows them.
Capability. Assess requirements, choose workable solutions, and review whether processes deliver the performance the organization needs.
Start with what actually happens
Identify where information concentrates, effort is duplicated, and communication breaks at handoffs. Sequence improvements around the most important exposures and the team’s ability to implement them.
The framework can inform work beyond staffing. The current Scorecard is specifically grounded in staffing operations.
